Cancellation Policy

Cancellation Notification is made at least 24 hours prior to service. Notification after 10am the day of service will still accrue a full charge for services. Furthermore, if we arrive at your home for dog walking and your dog is not available or if we are unable to gain access to your apartment during a scheduled dog walk, you will be fully charged for dog walking services. Periodically a doorman refuses access to our dog walkers due to apartment access errors that are at no fault of ours. When a client forgets to cancel and leaves with their dog. Regardless our dog walkers come prepared and travel through any weather, we feel their time should be respected and in so doing charge such services in full.